FREQUENTLY ASKED QUESTIONS

What is EMS BOX?

EMS BOX is a fitness centre that specializes in Electrical Muscle Stimulation (EMS) group classes.

We are located in Riyadh, Saudi Arabia, and offer two types of classes: EMS Cardio and EMS Classic.

Our 20-minute sessions are designed to give you the benefits of a 180-minute conventional workout.

How is EMS BOX different from other EMS providers?

We are the first EMS provider to offer group classes with the option for walk-ins. You don’t need to book a session in advance, although customers with bookings will have priority. We also have special areas for kids, convenient parking, and are located in a hub near restaurants and supermarkets.

What are the two types of classes you offer?

We offer EMS Cardio, which focuses on cardiovascular exercises, and EMS Classic, which focuses on muscle growth, strength, and fat reduction

Booking and Payments

How do I book a session?

You can book a session through our website or mobile application. Alternatively, you can walk in and join a class if there’s space available.

What is the cost of a Discovery Session?

The Discovery Session is a one-time 20-minute session that costs only 199 SAR

What payment methods do you accept?

We accept payments online through our website and mobile app, as well as in person at our physical locations

What is your refund policy?

To be eligible for a refund, you must request it within 24 hours from the moment of payment. If this time has passed, no refund will be granted. Please note that we do not have the option to transfer sessions.

Classes and Attendance

How long is each session?

Each class lasts 20 minutes and is led by a qualified personal trainer.

How many people are in each class?

We limit our class sizes to a maximum of 8 people to ensure personalized attention from our trainers.

What should I bring to the class?

You only need to bring your sports shoes and a towel. We provide everything else, including a training kit, shampoo, and shower gel.

Safety and Health

Are EMS workouts safe?

Yes, EMS workouts are generally safe, but it’s always a good idea to consult a healthcare provider before beginning any new exercise program.

What if I have a health condition?

If you have a health condition, please consult your healthcare provider before signing up for a class. Some conditions may not be suitable for EMS training.

Do you have facilities for children?

Yes, we offer a kids’ play area in the ladies’ section, so parents can work out while their children play safely.

Miscellaneous

What is your cancellation policy?

If you need to cancel a class, please do so at least 24 hours in advance to avoid losing your class fee.

Are animals allowed on your premises?

We do not allow animals in our facilities.

How do I contact you for more information?

For more information, you can fill out the contact form on our website or visit us at our AL Rayan District locations.

Feel free to reach out if you have more questions!