At EMS BOX, we value your satisfaction and strive to make our refund process transparent. Please review our Refund and Return Policy for a comprehensive understanding of our procedures.

Refund Eligibility

To be eligible for a refund, you must initiate the request within 24 hours from the moment of payment. No refunds will be granted after this specified time frame.

Refund Request Process

Initiating a Refund:

Refund requests can be submitted by contacting us at wecare@emsbox.fit.
Include your payment details and provide a brief explanation for the refund request.
Refund Confirmation:

Upon receipt of your request, we will promptly review it to determine eligibility.
If approved, we will send you a confirmation email along with details outlining the refund process.
Refund Timeline:

While we process refunds promptly, please allow 5-7 working days for our response to your request.
Non-Refundable Item
Please note that the Discovery Session, priced at 199 SAR, is non-refundable.

Refund Deductions

A processing fee of 100 SAR will be deducted from the refunded amount.

Changes to Refund Policy

EMS BOX retains the right to update or modify this Refund and Return Policy at any time. Such changes will be communicated on this page, and your continued use of our services implies acceptance of the updated policy.

Contact Information

For any questions or assistance regarding our Refund and Return Policy, kindly reach out to us at wecare@emsbox.fit.

By utilizing EMS BOX services, you acknowledge and agree to adhere to the terms outlined in this Refund and Return Policy. Thank you for choosing EMS BOX, and we appreciate your cooperation with our policies.